Refund policy

At Snappy, we want you and your little one to love every order. If something isn't right, here's how we make it right.

 

RETURN WINDOW: You can request a return or exchange within 7 days of receiving your order.

 

CONDITION OF ITEMS: Items must be unused, in their original condition and packaging, with any tags still attached. For hygiene reasons, water bottles and lunch boxes can only be returned if they are faulty or still sealed/unused.

 

DAMAGED, FAULTY OR WRONG ITEMS: If your item arrives damaged, defective, or you received the wrong product, please message us within 48 hours of delivery with a photo. We will replace it or refund you in full, at no extra cost to you.

 

REFUNDS: As we deliver cash on delivery, approved refunds are issued as store credit or by arranging a cash refund. Refunds cover the product price. The delivery fee is non-refundable unless the return is due to our error.

 

EXCHANGES: We are happy to exchange for a different design, colour or size, subject to availability. Any price difference and return delivery may apply.

 

NON-RETURNABLE ITEMS: Final-sale items, gift cards, and used items (unless faulty) cannot be returned.

 

HOW TO START A RETURN: Message us on WhatsApp or through our Contact page with your order number and a photo, and we will guide you through it.

 

RETURN DELIVERY: Returns are arranged with our courier across Lebanon. The return delivery fee may be deducted from your refund, unless the return is due to our error.

 

Questions? Reach us any time through our Contact page or on Instagram @snappy.lb - we are always happy to help.